We expect that you will be completely satisfied with any goods you receive from The Hidden Gem. However, in the unlikely event that a product does not meet your expectations please contact us immediately to arrange a solution. We accept responsibility for properly packaging and addressing the goods as instructed.
If your order is mislaid or you receive goods that have been damaged in transit, please contact us immediately and we will work to rectify any such issues promptly.
Please Note: If you send us the wrong address information and your package is lost we will endeavour to sort it out but ultimately we cannot replace or refund under these circumstances.